Shop Policies

Shipping

Processing time can vary depending on item. We aim for all items to be dispatched between 1-3 business days, if an item will take any longer than 5 business days to ship you will be notified via email.

Delivery

All items are shipped first class Royal Mail delivery from UK.

Delivery times can vary depending on country, first class delivery to UK should take 1-2 days from dispatch date. Outside the UK could take 1-2 weeks for item to arrive. If ordering from outside UK please be patient and have a nice cup of tea while you wait.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Payment options

Payments are processed securely through PayPal or Stripe.

PayPal: Pay with a PayPal account or log in through PayPal as a guest using a debit or credit card of your choice.

Debit or Credit Card: Card payments are processed safely and securely via Stripe, we do not keep any of your card details on this site.

Returns & Exchanges

If you recieve your item damaged please contact us withing 14 days and we can arrange for it to be replaced.

If you wish to return your item contact us within 14 days of purchase to arrange for it to be sent back to us, a refund will be processed once we receive it back.

We do not accept cancellations once an order has been shipped.

Privacy policy

Your shipping and billing details are only used to communicate with you regarding your order and legal reasons. Your details will never be shared or used without your permission.

Specific Requirements

If you have any specific requirements regarding your order you can send us a note when ordering, contact us through our contact form or email robbie@rideawavedesign.com.

Seller details

Ride a Wave Design is based in Manchester, UK. All items are shipped from United Kingdon unless stated otherwise.

Copyright & Intellectual Property Information

All items, artwork and illustrations are owned by Ride a Wave Design. All designs are created by Robbie Douglas and must not be used elsewhere without the permission of Ride a Wave Design.